Great Golf Deals, Inc. Store Policy

Store Policies Ordering online: Order with confidence. Our store uses industry-standard, secure SSL encryption to accept your credit card orders via Visa, MasterCard, American Express or Discover. Your credit card couldn't be safer. For more details, see our Security Page. Ordering by phone: You may order by calling us Toll Free at 1-866-524-0393 (US only); all others please call (248) 706-3032. To expedite your order and avoid mistakes, please use item numbers and have your credit card ready. Ordering by fax: Orders submitted via facsimile (fax) are processed on a time-permitting basis, but no later than the 2nd day after receipt. Please include all personal info such as complete name, mailing address including zip or postal code, item description, item number and quantity. You must also include the credit card number and its expiration date. Our fax number is 248-706-3034. To receive a receipt of your order, you must include your email address. Availability: Please be aware that item availability is subject to change based on the stock status of an item. In the event an item is not available after you have placed your order, we will call or email you to let you know when the item is available. If the arrival date is not acceptable to you we will cancel your order.       Custom ordered golf clubs and some left-hand clubs may need to be ordered directly from the manufacturer and will nomally take 1-2 weeks before item ships. Buy With Confidence: Great Golf Deals sells only AUTHENTIC product from the Original Equipment Manufacturer (OEM). Rest assured that when you buy from GGD, you will always receive authentic name-brand product. You can be absolutely 100% confident that when you purchase a new golf club from GGD, it is a new golf club from the OEM and it is fully covered by the original manufacturers warranty. Our Guarantee: GGD guarantees 100% satisfaction with our products. We stand behind our products and service. Our clubs carry the full manufacturer's warranty which is nomally 1 or 2 years from the date you placed your order. This covers the original owner against workmanship and breakage under normal playing conditions.       Damages not covered include those not consistent with normal wear or defect, and deemed to have been caused by neglect or abuse. The following reasons will be considered neglect or abuse from the owner:       Any shaft broken 3 inches or more above the hosel. Any bent shafts Any club that has had repairs not made by Great Golf Deals Any club broken or damaged by driving range mats. Any dents on the top bottom or sides of the club. Repairs: Repairs on merchandise covered by the material and workmanship warranty will receive free repairs or comparable replacement equipment on the damaged goods. Clubs being returned should be packaged in the same manner they were delivered to you. Please make sure to put your order number and name on the outside of the box. Customers will be responsible for the shipping charges on repairs. Repairs may be made by emailing request to repairs@greatgolfdeals.com or by following the procedure below:       Call one our representatives at 248-706-3032. The Great Golf Deals representative will give you a Return Authorization Number (referred to as a RA #) The RA # serves as a ticket to have your package accepted by us. Please make sure to write the RA # clearly on the box so we can get your return back to you as soon as possible. Normal repair time is 3-4 weeks.				How We Do Business Delivery Orders received are shipped the next business day provided the item/s ordered are in stock. We make every effort to identify on the website items that are currently backordered to us or ship from the manufacturer, and these items may take several weeks for delivery. The method you choose for shipping will determine the cost and estimated delivery time. For more on shipping charges and methods, see our Shipping Page. Out of Stock Merchandise that we are no longer able to get is removed from the web site when sold out. Items available but not currently in stock generally take 2 weeks for shipment from the manufacturer. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait. Return Policy: Great Golf Deals stands behind every item we sell. We are committed to having happy customers that not only can’t wait to shop again but go out and tell their friends about GGD. That’s why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product, simply return it within 14 days for a refund less shipping costs. HOLIDAY PURCHASES MAY BE RETURNED THROUGH JANUARY 18, 2008. All damages or shortages need to be reported within 14 days of receipt of order.       Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. Great Golf Deals reserves the right to access a restocking charge on all returned items - especially items we do not normally carry in stock. We normally do not charge extra for special orders. However, if a special order is cancelled before we can cancel it with the manufacturer, it will be subject to a 20% re-stocking fee ($25 minimum). That's what makes them special...they're made just for you. Please make sure you are committed to receiving your merchandise when special ordering. Other special orders may be subject to other fees/conditions. Please call for complete details.       Do not return items without first notifying GGD. If you should need to return an item contact GGD by phone or E-mail returns@greatgolfdeals.com and request a RA (Returned Authorization) number. Write your name, order number and reason why you wish to return the item in the email and a representatinve will contact you with a Return Authorization (RA). Returned items MUST have the RA number written BOLDLY on the box of the returned item. Return shipping charges are the customer's responsibility.       We recommend that you insure the item when shipping. All items returned must be in new and unused condition.       CUSTOM ORDERS, DEMO ITEMS and PERSONALIZED ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable. Manufacturer Warranties still apply to custom and special ordered items. International Returns: The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally. Legal Information All information and graphics appearing on these pages is copyright protected by either the manufacturer of the goods displayed or by GreatGolfDeals.com. All rights reserved.       If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us. Support Methods E-Mail: Info@GreatGolfDeals.com Toll Free: 866-524-0393 Phone: 248-706-3032 Fax: 248-706-3034